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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Order Information
Have questions about your order? Check here!
To track the status of your order you can log into your Team LA account here: http://teamlastore.com/account/login.You can also contact Customer Service via the chat bubble on our site or via email at team@teamlastore.com.
Please note some items will not ship until a later date. Check product descriptions for accurate shipping information. Once your order has shipped, you will receive tracking information via email. See our Shipping & Delivery page for shipping charts and estimated delivery times.
Once an order is entered into our system we will not be able to cancel your order. Please note that custom gear is final sale. Once submitted, items cannot be edited or canceled. Custom merchandise may not be returned unless the item is defective or the order was fulfilled incorrectly.
Returns and exchanges
Curious about a return or exchange? Read through our policies here.
Worn or damaged merchandise is non-returnable. If the merchandise was damaged during shipment please contact us via the chat bubble on our website or via email at team@teamlastore.com. Custom merchandise may not be returned. All final sale merchandise cannot be returned.
Custom merchandise may not be returned unless the item is defective or the order was fulfilled incorrectly.
Please follow these instructions to return your online order. We gladly accept returns within 30 days after your order has been delivered. We will also accept your return at our TEAM LA Store located at Staples Center.
*Once we have received your package at out fulfillment center please allow us 5-7 business days to process your return.
Once we have received your package at out fulfillment center please allow us 5-7 business days to process your return.
Please send all returns to: TeamLAStore.com, 1817 S. Soto St., Los Angeles, CA 90023
Shipping and Delivery
Want to know more about how your order gets to you? This is the spot for that info!
Once an order is returned to us, we will refund the items in your order in full; however, all shipping charges accrued will not be refunded.
Other
Have a question that doesn't fall in one of the above categories? Read through our list here or contact us via our chat bubble!
Unfortunately, at this time Team LA Store Gift Cards are not supported online. You may use your gift card in store.
Reach out to us using the chat bubble on our site or via email at team@teamlastore.com
We do! Check them out here or reach out to us for questions about sizes not on our sizing charts.
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